SERVICES & MOBILITY
Digital technologies, innovative business models and changing customer expectations are creating new conditions and requirements for mobility services. Many new offers are being developed and launched, ranging from selling services as add-ons to the original products, subscription sales or Mobility-as-a-Service, which is a complete transition away from personally-owned modes of transport.
Product-centric companies have generally developed a large number of services, but it is now a matter of how to move from successful pilots to full scale roll-out. Fortos supports companies across the automotive and mobility industry to stay relevant in an environment that is changing ever faster, supporting clients to capitalize on new mobility solutions and develop new services and business models to capture additional growth.
WHAT WE CAN DO FOR YOU IN THE FIELD OF SERVICES & MOBILITY:
Services & Mobility Strategy
New Service & Offer Development
Service Pilot to Full-scale Roll-out
User Experience in Services
Service Transformation & Operating Model
Online Sales
Go To Market
A Go to Market program is designed to mitigate risk and maximize efficiency by securing readiness in all functional areas and organizations prior to launch:
• Increased chances of a successful product, service or market launch.
• A clear direction and defined plan for all stakeholders.
• Reduced time to market for products and services.
• Ensured fulfillment of wanted customer experience.
• Secured regulatory compliance.
Services & Mobility Strategy
Set the vision, strategy and positioning to succeed with new services:
• Formulate new service & mobility vision.
• Develop new service & mobility strategy and objectives (KPIs).
• Analyze new services market and define positioning in the ecosystem.
• Create top management & key stakeholder commitment and buy-in of the service vision & strategy.
New Service & Offer Development
Develop new services & offers, and improve existing ones:
• Identify new opportunities for services and mobility solutions enabled by digitalization and connectivity.
• Drive the development from concept to prototype, pilot and deployment of new services.
• Develop Go-to-Market strategies and plans for new services and business models.
• Refresh already existing services in order to increase profit.
Service Pilot to Full-scale Roll-out
Scale up services to increase revenues and sales:
• Define how to successfully move from pilot of new services to a successful and profitable roll-out.
• Analyze how to succeed with the roll-out based on Fortos’ framework for successful service roll-out.
• Develop a plan for implementation and execute the transformation.
User Experience in Services
Secure best-in-class user experience for new and existing services:
• Analyze the user experience for new services and identify user pain-points.
• Develop & test prototypes for new services, based on user experience.
• Decide on user interfaces and set a plan for implementation.
Service Transformation & Operating Model
Implement the strategy and execute the service transformation:
• Ensure the prerequisites to transition from a product- to a service-oriented company.
• Design an organization & governance that is in line with the services & mobility strategy & vision.
• Design processes and new ways of working which will ensure implementation and roll-out.
• Analyze the portfolio of services and decide which to close down and which to continue investing in.
Online Sales
Ensure a successful transition to and complement of online sales:
• Understanding client-specific opportunities and challenges when moving towards an online ecosystem.
• Identifying potential improvements in current customer journey related to online sales.
• Experience from transformation towards a best-in-class online sales channel.
ARTICLES
Review of Mobility Services in the Passenger Car Industry
Car ownership is changing. Coming from a conventional ownership model where vehicles are traditionally bought or leased, mobility is now evolving from an ownership model to a service model.
Fortos have developed a framework for segmenting the market for mobility services.
Shared Autonomous Vehicles:
How will New Mobility Services Shape the Future for OEMs?
Shared Autonomous Vehicles questions previous assumptions about car-ownership and introduces the possibility of new forms of mobility, and has the potential to transform the business landscape for Original Equipment Manufacturers.
How Product Companies Can Servitize and Successfully Develop New Services
The importance to develop and deliver services is rapidly increasing. How is your organization succeeding?
How Product Companies Can Succeed with Subscription Business Models
A subscription business model adds value to both companies and their customers. How can your company succeed in the subscription economy?
How to Successfully Move From Pilot to Full-scale Roll-out
Fortos has developed a framework for how to successfully take a new service from pilot to full-scale roll-out.
Does Good Design Mean Good Business?
How user experience can make or break your business.
REFERENCE CASES
Hassle-Free Vehicle Delivery & Ownership
New business models and shifting consumer preferences creates several challenges for the automotive industry. Fortos have supported clients through conception, planning, development and implementation of initiatives regarding hassle-free vehicle delivery and ownership. By successfully implementing new delivery and ownership models, Fortos have ensured that clients reached the forefront of automotive business models, attracting new consumer segments and revenues.
Connected Services in the European Commercial Trucks Industry
Fortos supported a truck manufacturer in performing a benchmark study of Connected Services in the commercial trucks industry. With the benchmark in place the client gained a clear picture of the competitive landscape of connected services.
Solutions Sales in the Commercial Vehicle Industry
Fortos supported an automotive manufacturer in driving a program to grow a solution driven sales approach in the company. Fortos supported the client to develop commercial solutions that improved the customer business operations & added value beyond existing product or service offering.
Service Development of Driver Training
Fortos supported one of the world’s leading automotive manufacturers in the evaluation and development of a driver training service as complement to product sales.
CONTACT US
Johan Hede
Partner Services & Mobility
+46(0)76-517 29 15
johan.hede@fortos.se
Dzenana Mesinovic
Partner Services & Mobility
+46(0)73-610 50 51
dzenana.mesinovic@fortos.se